9ajilli Privacy Policy

1. Who We Are

9ajilli (referred to in this document as "9ajilli," "we," "us," or "our") is an online casino and gaming platform accessible at https://9ajilli.net, designed specifically for Filipino players. We offer a range of real-money games including online slots, live baccarat, Teen Patti 20-20, bingo, and other casino titles, all transacted in Philippine Peso (PHP).

As the operator of this platform, 9ajilli acts as the data controller for all personal information collected from players and visitors through https://9ajilli.net. This means we determine the purposes and means by which your personal data is processed, and we bear full responsibility for ensuring that processing is carried out lawfully and transparently.

For any privacy-related questions or requests, please contact our Data Privacy Officer using the details provided in Section 14 of this policy.

2. Personal Data We Collect

9ajilli collects only the personal information that is reasonably necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect are as follows:

2.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile number
• Residential address (city, province, postal code)
• Username and encrypted password
• Nationality and government-issued ID type (for KYC verification)

2.2 KYC & Verification Documents

• Scanned copies or photographs of government-issued IDs (e.g., Philippine passport, SSS ID, PhilHealth ID, driver's license, UMID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or live photograph for biometric identity matching where required
• Proof of payment method ownership (e.g., screenshot of GCash account, bank statement showing account name)

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records
• Payment method identifiers (e.g., registered GCash mobile number, Maya account reference, bank account name — not full card numbers)
• Transaction amounts and timestamps
• Bonus and promotional credit records

2.4 Gaming Activity Data

• Game session logs (game titles played, bet amounts, win/loss outcomes, session durations)
• Wagering history and responsible gaming tool usage (deposit limits set, self-exclusion requests, session reminders)
• Account login history, including timestamps and device information

2.5 Technical & Device Data

• IP address
• Browser type and version
• Operating system and device model
• Referring website or traffic source
• Cookie identifiers and session tokens (see Section 7)

2.6 Communications Data

• Support chat transcripts and email correspondence between you and the 9ajilli support team
• Feedback, complaints, or dispute records submitted by you

3. How We Collect Your Data

9ajilli collects your personal data through the following channels:

• Direct registration: Information you provide when creating your 9ajilli account, including your name, email, mobile number, date of birth, and address.
• KYC submissions: Identity documents and selfies you upload when completing our verification process prior to withdrawal.
• Platform activity: Game session data, betting history, and account activity automatically generated as you use the platform.
• Payment processing: Transaction references and confirmation data received from GCash, Maya, BPI, BDO, Metrobank, and other payment providers when you deposit or withdraw.
• Device and browser: Technical data collected automatically via your browser, including your IP address, device type, and session cookies when you visit https://9ajilli.net.
• Customer support interactions: Information you share when contacting our support team via email or live chat.
• Third-party verification services: Identity verification data from licensed KYC providers used to cross-check your submitted documents against authoritative sources.

4. How We Use Your Personal Data

9ajilli uses your personal data strictly for the purposes listed below. We do not use your data for any purpose that is incompatible with these stated purposes without first seeking your consent.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (RA 10173), 9ajilli processes your personal data on one or more of the following lawful bases:

• Contractual necessity: Processing required to perform the contract between you and 9ajilli — i.e., providing the gaming platform, processing your deposits and withdrawals, and managing your account. Without this processing, we cannot provide our services.
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR licensing conditions, Anti-Money Laundering Act (AMLA) obligations, and age verification requirements under gaming regulations.
• Legitimate interests: Processing carried out for 9ajilli's legitimate business interests, including fraud detection, platform security, and responsible gaming monitoring — provided these interests are not overridden by your rights and freedoms.
• Consent: Where none of the above bases applies, 9ajilli will seek your explicit, informed consent before processing your personal data for that specific purpose. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

9ajilli does not sell your personal data to any third party. We share your information only where necessary and only with the following categories of recipients, each bound by confidentiality obligations or applicable data protection laws:

6.1 Payment Service Providers

To process your deposits and withdrawals, 9ajilli shares necessary transaction data with your selected payment provider (e.g., GCash, Maya, BPI, BDO, Metrobank, InstaPay operators). These providers are independent data controllers for the payment transaction itself and are governed by their own privacy policies and BSP regulations.

6.2 KYC & Identity Verification Providers

To complete your identity and age verification (KYC), your submitted documents may be shared with licensed third-party verification service providers. These providers are contractually obligated to process your data only for the purpose of identity verification and may not use it for any other purpose.

6.3 Game Software Providers

The games on 9ajilli are supplied by third-party game studios and platforms. These providers may receive your player identifier and session data necessary to deliver the game to your device and to maintain game integrity. They do not receive your full personal profile or payment data.

6.4 Regulatory Authorities

9ajilli may be required to disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other competent Philippine government authorities in connection with regulatory compliance, licensing obligations, or lawful investigations. Such disclosures are made only to the extent required by law.

6.5 Legal & Professional Advisors

In connection with legal proceedings, dispute resolution, or professional advice, 9ajilli may share relevant personal data with lawyers, auditors, or consultants who are bound by professional confidentiality obligations.

6.6 Corporate Transactions

In the event of a merger, acquisition, or sale of 9ajilli's business or assets, personal data held about players may be transferred to the relevant successor entity, subject to the same privacy protections described in this policy. You will be notified of any such transfer and your rights in relation to it.

7. Cookies & Tracking Technologies

9ajilli uses cookies and similar tracking technologies to operate the platform efficiently, remember your session, and understand how players use the site. The types of cookies we use are described below:

7.1 Strictly Necessary Cookies

These cookies are essential for the 9ajilli platform to function. They enable core features such as player session management, security token validation, and navigation. The platform cannot function properly without these cookies, and they cannot be disabled.

7.2 Functional Cookies

Functional cookies remember your preferences — such as your chosen language, display settings, and responsible gaming tool configurations — so you do not have to re-enter them on every visit. These cookies improve the consistency and convenience of your experience on 9ajilli.

7.3 Analytics Cookies

9ajilli uses analytics cookies to collect anonymized data about how players navigate and interact with the platform — for example, which pages are visited most, how long sessions last, and where players encounter difficulties. This data is used exclusively to improve the platform and does not identify you personally.

7.4 Managing Cookies

You can control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to use the 9ajilli platform. Instructions for managing cookies are available in your browser's help documentation. For players on mobile devices, consult your device's browser settings.

8. Data Retention

9ajilli retains your personal data for only as long as is necessary for the purposes described in this policy, or as required by applicable Philippine law and regulatory obligations. The following general retention guidelines apply:

• Active account data: Retained for the full duration of your account with 9ajilli, plus a minimum of five (5) years after account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission, as required under Philippine anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with the Anti-Money Laundering Act (RA 9160, as amended).
• Game session logs: Retained for a minimum of two (2) years for dispute resolution purposes, and up to five (5) years where regulatory requirements apply.
• Support communications: Retained for up to three (3) years from the date of the last interaction, unless related to an ongoing dispute or legal matter.
• Technical and device data (logs): Typically retained for up to ninety (90) days unless required for ongoing security investigation.

When personal data is no longer required for its stated purpose and retention period has expired, 9ajilli will securely delete or anonymize the data in accordance with our internal data lifecycle procedures.

9. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights regarding your personal data held by 9ajilli:

• Right to be Informed: You have the right to know whether 9ajilli holds personal data about you, and to receive a clear description of how that data is being processed — which is the primary purpose of this Privacy Policy.
• Right to Access: You may request a copy of the personal data 9ajilli holds about you, along with information about the purposes for which it is being processed.
• Right to Rectification: If any personal data held by 9ajilli is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic profile information directly through your account settings, or contact our support team for more complex corrections.
• Right to Erasure or Blocking: You may request that 9ajilli delete or block personal data that is no longer necessary for the purpose it was collected, or where processing is unlawful. Note that this right may be limited by our legal obligation to retain certain records under PAGCOR and AMLC requirements.
• Right to Object: You may object to the processing of your personal data where that processing is based on 9ajilli's legitimate interests, particularly in relation to direct marketing communications.
• Right to Data Portability: Where technically feasible, you may request a structured, machine-readable copy of the personal data you have provided to 9ajilli for the purpose of transferring it to another service provider.
• Right to Lodge a Complaint: If you believe 9ajilli has violated your privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines at https://www.privacy.gov.ph.

To exercise any of the above rights, please contact our Data Privacy Officer at the details in Section 14. We will respond to all verified requests within a reasonable timeframe and no later than the period required under applicable regulations.

10. Children and Minors

The 9ajilli platform is strictly intended for adults aged 21 years and above, in accordance with the minimum legal gambling age applicable under Philippine regulations and PAGCOR guidelines. 9ajilli does not knowingly collect personal data from any individual under the age of 21.

During registration, players are required to declare their date of birth and, prior to any withdrawal, to submit government-issued identity documents confirming their age. Any player found to be under 21 will have their account immediately suspended. Any deposits made by underage players will be returned in full to the original payment method. No winnings generated during the period of underage access will be paid out.

11. Security Measures

9ajilli implements a comprehensive set of technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• Transport Layer Security (TLS): All data transmitted between your browser and the 9ajilli platform is encrypted using industry-standard TLS protocols, ensuring that your login credentials, account details, and financial information cannot be intercepted in transit.
• Encryption at rest: Sensitive personal data and KYC documents stored on 9ajilli servers are encrypted using strong encryption standards to protect against unauthorized access in the event of a storage breach.
• Access controls: Access to personal data within 9ajilli's systems is restricted on a strict need-to-know basis. Only authorized personnel whose role specifically requires access to player data are permitted to view it, and all access is logged and audited.
• Two-factor authentication (2FA): 9ajilli encourages all players to enable two-factor authentication on their accounts to add an extra layer of protection beyond the standard password.
• Fraud detection systems: 9ajilli's automated fraud prevention systems continuously monitor account activity for indicators of unauthorized access, identity fraud, or suspicious transactions.
• Regular security reviews: 9ajilli conducts regular internal and third-party security reviews of its platform infrastructure and data handling practices to identify and remediate potential vulnerabilities.

Despite these measures, no online platform can guarantee absolute security. If you believe your 9ajilli account has been compromised, please contact our support team immediately so we can take swift protective action.

12. Third-Party Links

The 9ajilli platform may contain links to third-party websites or services — for example, links to PAGCOR responsible gaming resources or payment provider support pages. This Privacy Policy applies solely to the 9ajilli platform at https://9ajilli.net. 9ajilli is not responsible for the privacy practices or content of any third-party websites you access through links on our platform.

We strongly encourage you to review the privacy policy of any third-party website you visit before submitting personal information to them. The presence of a link on the 9ajilli platform does not constitute an endorsement of the linked site's privacy practices.

13. Changes to This Privacy Policy

9ajilli reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform operations. When we make changes that materially affect how your personal data is used, we will notify you by email to the address registered on your 9ajilli account at least fourteen (14) days before the changes take effect.

Non-material updates — such as corrections to wording, clarifications that do not change the substance of our data practices, or formatting improvements — may be made without prior notice, and the updated policy will be posted on this page with a revised "Last Updated" date.

Your continued use of the 9ajilli platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you may request account closure in accordance with Section 4.4 of our Terms & Conditions. The most current version of this Privacy Policy is always available at https://9ajilli.net/privacy-policy.

14. Contact Us & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 9ajilli handles your personal data, please contact our Data Privacy Officer directly. We are committed to resolving all privacy-related inquiries promptly and transparently.

Data Privacy Officer — 9ajilli
Email: [email protected]
Subject line: "Privacy Request — [Your Full Name]"

We will acknowledge your request within three (3) business days and provide a substantive response within fifteen (15) business days. For complex requests, we may require additional time, in which case we will inform you of the expected timeline.

If you are not satisfied with our response, or if you believe your data privacy rights under Philippine law have been violated, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC accepts complaints from Filipino data subjects and can be reached through its official government channels.

9ajilli takes all data privacy complaints seriously. We support the rights of Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and every region of the Philippines, and we are committed to making our privacy practices as clear and accessible as possible.